{"id":9787,"date":"2025-02-04T07:01:07","date_gmt":"2025-02-03T22:01:07","guid":{"rendered":"https:\/\/m365jp.net\/?p=9787"},"modified":"2025-02-04T07:04:08","modified_gmt":"2025-02-03T22:04:08","slug":"servicedegradation-it995832-microsoft-intune-users-of-remote-help-and-quick-assist-for-windows-and-mac-devices-cant-join-remote-assistance-sessions","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-02-04-servicedegradation-it995832-microsoft-intune-users-of-remote-help-and-quick-assist-for-windows-and-mac-devices-cant-join-remote-assistance-sessions","title":{"rendered":"[serviceDegradation] IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions"},"content":{"rendered":"
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IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions.<\/td>\n<\/tr>\n
Last Updated<\/th>\n02\/03\/2025 21:29:55<\/td>\n<\/tr>\n
Start Time<\/th>\n02\/03\/2025 06:21:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions<\/p>\n

User impact: Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions.<\/p>\n

More info: The application may load but users can\u2019t receive or submit a one-time passcode to initiate the screen sharing session.<\/p>\n

Current status: We’ve identified a misconfiguration issue with the token that facilitates authentication when using the remote help service for Windows and Mac devices. The process of finalizing the fix is progressing, though it\u2019s taking longer than initially expected due to the complexity of the solution. We\u2019ll provide an updated estimated time to resolve the issue when one becomes available.<\/p>\n

Scope of impact: Users of the remote help service for Windows and Mac devices can\u2019t join a remote assistance session.<\/p>\n

Start time: Monday, February 3, 2025, at 6:21 AM UTC<\/p>\n

Root cause: A token that facilitates authentication when using the remote help service for Windows and Mac devices is misconfigured and causing the problem.<\/p>\n

Next update by: Monday, February 3, 2025, at 10:30 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e Remote Help \u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u8a73\u7d30: \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u8aad\u307f\u8fbc\u307e\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u753b\u9762\u5171\u6709\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u958b\u59cb\u3059\u308b\u305f\u3081\u306e\u30ef\u30f3\u30bf\u30a4\u30e0 \u30d1\u30b9\u30b3\u30fc\u30c9\u3092\u53d7\u4fe1\u3057\u305f\u308a\u9001\u4fe1\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7 \u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3059\u308b\u969b\u306e\u8a8d\u8a3c\u3092\u5bb9\u6613\u306b\u3059\u308b\u30c8\u30fc\u30af\u30f3\u306e\u8a2d\u5b9a\u30df\u30b9\u306e\u554f\u984c\u3092\u7279\u5b9a\u3057\u307e\u3057\u305f\u3002\u4fee\u6b63\u3092\u5b8c\u4e86\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u306f\u9032\u3093\u3067\u3044\u307e\u3059\u304c\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u8907\u96d1\u306a\u305f\u3081\u3001\u5f53\u521d\u306e\u4e88\u60f3\u3088\u308a\u3082\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u554f\u984c\u304c\u5229\u7528\u53ef\u80fd\u306b\u306a\u3063\u305f\u3068\u304d\u306b\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u66f4\u65b0\u3055\u308c\u305f\u63a8\u5b9a\u6642\u9593\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7 \u30b5\u30fc\u30d3\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2025 \u5e74 2 \u6708 3 \u65e5\u6708\u66dc\u65e5\u306e\u5348\u524d 6 \u6642 21 \u5206 (UTC)<\/p>\n

\u6839\u672c\u539f\u56e0: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7 \u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3059\u308b\u969b\u306e\u8a8d\u8a3c\u3092\u5bb9\u6613\u306b\u3059\u308b\u30c8\u30fc\u30af\u30f3\u304c\u6b63\u3057\u304f\u69cb\u6210\u3055\u308c\u3066\u304a\u3089\u305a\u3001\u554f\u984c\u306e\u539f\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u6b21\u306e\u66f4\u65b0: 2025\u5e742\u67083\u65e5(\u6708)\u5348\u5f8c10\u664230\u5206(UTC)<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join rem […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9787","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=9787"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9787\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=9787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=9787"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=9787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}