{"id":9789,"date":"2025-02-04T09:00:50","date_gmt":"2025-02-04T00:00:50","guid":{"rendered":"https:\/\/m365jp.net\/?p=9789"},"modified":"2025-02-04T09:04:27","modified_gmt":"2025-02-04T00:04:27","slug":"servicedegradation-it995832-microsoft-intune-users-of-remote-help-and-quick-assist-for-windows-and-mac-devices-cant-join-remote-assistance-sessions-3","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-02-04-servicedegradation-it995832-microsoft-intune-users-of-remote-help-and-quick-assist-for-windows-and-mac-devices-cant-join-remote-assistance-sessions-3","title":{"rendered":"[serviceDegradation] IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions"},"content":{"rendered":"
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IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions.<\/td>\n<\/tr>\n
Last Updated<\/th>\n02\/03\/2025 23:29:14<\/td>\n<\/tr>\n
Start Time<\/th>\n02\/03\/2025 06:21:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions<\/p>\n

User impact: Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions.<\/p>\n

More info: The application may load but users can\u2019t receive or submit a one-time passcode to initiate the screen sharing session.<\/p>\n

Current status: We’ve deployed our fix for all Quick Assist users and most Remote Help users, and confirmed through telemetry that Quick Assist users and the majority of Remote Help users are no longer affected. We’re working to deploy the solution to the remaining affected Remote Help users.<\/p>\n

Scope of impact: Users of the Remote Help and Quick Assist services for Windows and Mac devices can\u2019t join a remote assistance session.<\/p>\n

Start time: Monday, February 3, 2025, at 6:21 AM UTC<\/p>\n

Root cause: A token that facilitates authentication when using Remote Help and Quick Assist for Windows and Mac devices is misconfigured and causing the problem.<\/p>\n

Next update by: Tuesday, February 4, 2025, at 1:30 AM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e Remote Help \u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u8a73\u7d30: \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u8aad\u307f\u8fbc\u307e\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u753b\u9762\u5171\u6709\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u958b\u59cb\u3059\u308b\u305f\u3081\u306e\u30ef\u30f3\u30bf\u30a4\u30e0 \u30d1\u30b9\u30b3\u30fc\u30c9\u3092\u53d7\u4fe1\u3057\u305f\u308a\u9001\u4fe1\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u73fe\u5728\u306e\u72b6\u614b: \u3059\u3079\u3066\u306e Quick Assist \u30e6\u30fc\u30b6\u30fc\u3068\u307b\u3068\u3093\u3069\u306e Remote Help \u30e6\u30fc\u30b6\u30fc\u306b\u4fee\u6b63\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u30c7\u30d7\u30ed\u30a4\u3057\u3001\u30c6\u30ec\u30e1\u30c8\u30ea\u3092\u901a\u3058\u3066\u3001Quick Assist \u30e6\u30fc\u30b6\u30fc\u3068\u5927\u591a\u6570\u306e Remote Help \u30e6\u30fc\u30b6\u30fc\u304c\u5f71\u97ff\u3092\u53d7\u3051\u306a\u304f\u306a\u3063\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002\u73fe\u5728\u3001\u5f71\u97ff\u3092\u53d7\u3051\u308b\u6b8b\u308a\u306e Remote Help \u30e6\u30fc\u30b6\u30fc\u306b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c55\u958b\u3059\u308b\u305f\u3081\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u304a\u3088\u3073\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8 \u30b5\u30fc\u30d3\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2025 \u5e74 2 \u6708 3 \u65e5\u6708\u66dc\u65e5\u306e\u5348\u524d 6 \u6642 21 \u5206 (UTC)<\/p>\n

\u6839\u672c\u539f\u56e0: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u3067\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3068\u304d\u306b\u8a8d\u8a3c\u3092\u5bb9\u6613\u306b\u3059\u308b\u30c8\u30fc\u30af\u30f3\u304c\u6b63\u3057\u304f\u8a2d\u5b9a\u3055\u308c\u3066\u304a\u3089\u305a\u3001\u554f\u984c\u306e\u539f\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u6b21\u306e\u66f4\u65b0\u8005: 2025\u5e742\u67084\u65e5(\u706b)\u5348\u524d1\u664230\u5206(UTC)<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join rem […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9789","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=9789"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9789\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=9789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=9789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=9789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}