{"id":9839,"date":"2025-02-06T22:01:05","date_gmt":"2025-02-06T13:01:05","guid":{"rendered":"https:\/\/m365jp.net\/?p=9839"},"modified":"2025-02-06T22:12:36","modified_gmt":"2025-02-06T13:12:36","slug":"servicedegradation-it995832-microsoft-intune-users-of-remote-help-and-quick-assist-for-windows-and-mac-devices-cant-join-remote-assistance-sessions-18","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-02-06-servicedegradation-it995832-microsoft-intune-users-of-remote-help-and-quick-assist-for-windows-and-mac-devices-cant-join-remote-assistance-sessions-18","title":{"rendered":"[serviceDegradation] IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions"},"content":{"rendered":"
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IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions.<\/td>\n<\/tr>\n
Last Updated<\/th>\n02\/06\/2025 12:04:32<\/td>\n<\/tr>\n
Start Time<\/th>\n02\/03\/2025 06:21:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions<\/p>\n

User impact: Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions.<\/p>\n

More info: The application may load but users can\u2019t receive or submit a one-time passcode to initiate the screen sharing session.<\/p>\n

Impact is remediated for all Quick Assist users and the majority of Remote Help users.<\/p>\n

Current status: We’re proceeding with the aforementioned troubleshooting steps to unblock the pipeline and allow the deployment to complete. This process is taking longer than initially anticipated but we continue our efforts to remediate impact.<\/p>\n

Scope of impact: Users of the Remote Help and Quick Assist services for Windows and Mac devices can\u2019t join remote assistance sessions.<\/p>\n

Start time: Monday, February 3, 2025, at 6:21 AM UTC<\/p>\n

Root cause: A token that facilitates authentication when using Remote Help and Quick Assist for Windows and Mac devices is misconfigured and causing the problem.<\/p>\n

Next update by: Thursday, February 6, 2025, at 3:00 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e Remote Help \u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u8a73\u7d30: \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u8aad\u307f\u8fbc\u307e\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u753b\u9762\u5171\u6709\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u958b\u59cb\u3059\u308b\u305f\u3081\u306e\u30ef\u30f3\u30bf\u30a4\u30e0 \u30d1\u30b9\u30b3\u30fc\u30c9\u3092\u53d7\u4fe1\u3057\u305f\u308a\u9001\u4fe1\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u5f71\u97ff\u306f\u3001\u3059\u3079\u3066\u306e\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8 \u30e6\u30fc\u30b6\u30fc\u3068\u5927\u591a\u6570\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7 \u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u4fee\u5fa9\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u73fe\u5728\u306e\u72b6\u614b: \u524d\u8ff0\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u624b\u9806\u3092\u9032\u3081\u3066\u3001\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u306e\u30d6\u30ed\u30c3\u30af\u3092\u89e3\u9664\u3057\u3001\u30c7\u30d7\u30ed\u30a4\u3092\u5b8c\u4e86\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u306f\u5f53\u521d\u306e\u4e88\u60f3\u3088\u308a\u3082\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u5f71\u97ff\u306e\u662f\u6b63\u306b\u5411\u3051\u305f\u53d6\u308a\u7d44\u307f\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u304a\u3088\u3073\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8 \u30b5\u30fc\u30d3\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2025 \u5e74 2 \u6708 3 \u65e5\u6708\u66dc\u65e5\u306e\u5348\u524d 6 \u6642 21 \u5206 (UTC)<\/p>\n

\u6839\u672c\u539f\u56e0: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u3067\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3068\u304d\u306b\u8a8d\u8a3c\u3092\u5bb9\u6613\u306b\u3059\u308b\u30c8\u30fc\u30af\u30f3\u304c\u6b63\u3057\u304f\u8a2d\u5b9a\u3055\u308c\u3066\u304a\u3089\u305a\u3001\u554f\u984c\u306e\u539f\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u6b21\u306e\u66f4\u65b0\u8005: 2025\u5e742\u67086\u65e5(\u6728)15:00 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join rem […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9839","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=9839"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9839\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=9839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=9839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=9839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}