{"id":9840,"date":"2025-02-06T23:00:49","date_gmt":"2025-02-06T14:00:49","guid":{"rendered":"https:\/\/m365jp.net\/?p=9840"},"modified":"2025-02-06T23:08:02","modified_gmt":"2025-02-06T14:08:02","slug":"servicedegradation-it995832-microsoft-intune-users-of-remote-help-and-quick-assist-for-windows-and-mac-devices-cant-join-remote-assistance-sessions-19","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-02-06-servicedegradation-it995832-microsoft-intune-users-of-remote-help-and-quick-assist-for-windows-and-mac-devices-cant-join-remote-assistance-sessions-19","title":{"rendered":"[serviceDegradation] IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions"},"content":{"rendered":"
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IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions.<\/td>\n<\/tr>\n
Last Updated<\/th>\n02\/06\/2025 13:34:04<\/td>\n<\/tr>\n
Start Time<\/th>\n02\/03\/2025 06:21:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions<\/p>\n

User impact: Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join remote assistance sessions.<\/p>\n

More info: The application may load but users can\u2019t receive or submit a one-time passcode to initiate the screen sharing session.
Impact is remediated for all Quick Assist users and the majority of Remote Help users.<\/p>\n

Current status: Our efforts to unblock the affected pipeline continue, which will help us resume the automated and manual deployments of the fix by our next scheduled update.<\/p>\n

Scope of impact: Users of the Remote Help and Quick Assist services for Windows and Mac devices can\u2019t join remote assistance sessions.<\/p>\n

Start time: Monday, February 3, 2025, at 6:21 AM UTC<\/p>\n

Root cause: A token that facilitates authentication when using Remote Help and Quick Assist for Windows and Mac devices is misconfigured and causing the problem.<\/p>\n

Next update by: Thursday, February 6, 2025, at 6:00 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e Remote Help \u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u8a73\u7d30: \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u8aad\u307f\u8fbc\u307e\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u753b\u9762\u5171\u6709\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u958b\u59cb\u3059\u308b\u305f\u3081\u306e\u30ef\u30f3\u30bf\u30a4\u30e0 \u30d1\u30b9\u30b3\u30fc\u30c9\u3092\u53d7\u4fe1\u3057\u305f\u308a\u9001\u4fe1\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002
\u5f71\u97ff\u306f\u3001\u3059\u3079\u3066\u306e\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8 \u30e6\u30fc\u30b6\u30fc\u3068\u5927\u591a\u6570\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7 \u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u4fee\u5fa9\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9: \u5f71\u97ff\u3092\u53d7\u3051\u308b\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u306e\u30d6\u30ed\u30c3\u30af\u3092\u89e3\u9664\u3059\u308b\u53d6\u308a\u7d44\u307f\u306f\u7d99\u7d9a\u3057\u3066\u304a\u308a\u3001\u6b21\u56de\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3055\u308c\u305f\u66f4\u65b0\u307e\u3067\u306b\u4fee\u6b63\u306e\u81ea\u52d5\u304a\u3088\u3073\u624b\u52d5\u306e\u30c7\u30d7\u30ed\u30a4\u3092\u518d\u958b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u304a\u3088\u3073\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8 \u30b5\u30fc\u30d3\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2025 \u5e74 2 \u6708 3 \u65e5\u6708\u66dc\u65e5\u306e\u5348\u524d 6 \u6642 21 \u5206 (UTC)<\/p>\n

\u6839\u672c\u539f\u56e0: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u3067\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3068\u304d\u306b\u8a8d\u8a3c\u3092\u5bb9\u6613\u306b\u3059\u308b\u30c8\u30fc\u30af\u30f3\u304c\u6b63\u3057\u304f\u8a2d\u5b9a\u3055\u308c\u3066\u304a\u3089\u305a\u3001\u554f\u984c\u306e\u539f\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u6b21\u306e\u66f4\u65b0\u8005: 2025\u5e742\u67086\u65e5(\u6728)18:00 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

IT995832 | Microsoft Intune | Users of Remote Help and Quick Assist for Windows and Mac devices can\u2019t join rem […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9840","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=9840"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9840\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=9840"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=9840"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=9840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}