{"id":9938,"date":"2025-02-13T16:01:07","date_gmt":"2025-02-13T07:01:07","guid":{"rendered":"https:\/\/m365jp.net\/?p=9938"},"modified":"2025-02-13T16:13:40","modified_gmt":"2025-02-13T07:13:40","slug":"servicerestored-mo1004518-microsoft-365-suite-some-users-may-be-unable-to-use-features-or-access-files-which-leverage-microsoft-purview-information-protection-labels","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-02-13-servicerestored-mo1004518-microsoft-365-suite-some-users-may-be-unable-to-use-features-or-access-files-which-leverage-microsoft-purview-information-protection-labels","title":{"rendered":"[serviceRestored] MO1004518 | Microsoft 365 suite | Some users may be unable to use features or access files which leverage Microsoft Purview Information Protection labels"},"content":{"rendered":"
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MO1004518 | Microsoft 365 suite | Some users may be unable to use features or access files which leverage Microsoft Purview Information Protection labels<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers were unable to use features or access files which leveraged Information Protection labels.<\/td>\n<\/tr>\n
Last Updated<\/th>\n02\/13\/2025 06:03:02<\/td>\n<\/tr>\n
Start Time<\/th>\n02\/12\/2025 23:50:00<\/td>\n<\/tr>\n
End Time<\/th>\n02\/13\/2025 05:20:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may be unable to use features or access files which leverage Microsoft Purview Information Protection labels<\/p>\n

User impact: Users were unable to use features or access files which leveraged Information Protection labels.<\/p>\n

More info: Impact included but was not limited to the following scenarios:
– Opening email messages with Information Protection labels
– Accessing labeled files in SharePoint Online sites or OneDrive for Business
– Opening files or content in Microsoft 365 apps, such as Word, Excel, PowerPoint, and OneNote
– Accessing and exporting labeled artifacts in Microsoft Fabric and Power BI
– Using Microsoft Copilot (Microsoft 365) to reference or access labeled files<\/p>\n

Final status: After an extended period of monitoring, we’ve confirmed that the issue is now resolved. <\/p>\n

Scope of impact: Some users were unable to use features or access files which leveraged Information Protection labels. Our internal telemetry indicated that this issue primarily affected users in the Asia Pacific region. <\/p>\n

Start time: Wednesday, February 12, 2025, at 11:50 PM UTC<\/p>\n

End time: Thursday, February 13, 2025, at 5:20 AM UTC<\/p>\n

Preliminary root cause: A recent change to a downstream service which facilitates Information Protection labels was causing a traffic processing imbalance and leading to impact.<\/p>\n

Next steps:
– We’re further investigating why the recent change caused the traffic imbalance. We’re also reviewing why this impact wasn’t detected during our testing and validation processes. <\/p>\n

We’ll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001Microsoft Purview \u60c5\u5831\u4fdd\u8b77\u30e9\u30d9\u30eb\u3092\u5229\u7528\u3059\u308b\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u305f\u308a\u3001\u30d5\u30a1\u30a4\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u306f\u3001\u60c5\u5831\u4fdd\u8b77\u30e9\u30d9\u30eb\u3092\u5229\u7528\u3059\u308b\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u305f\u308a\u3001\u30d5\u30a1\u30a4\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831: \u5f71\u97ff\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u6b21\u306e\u30b7\u30ca\u30ea\u30aa\u306b\u9650\u5b9a\u3055\u308c\u307e\u305b\u3093\u3002
– Information Protection \u30e9\u30d9\u30eb\u4ed8\u304d\u306e\u96fb\u5b50\u30e1\u30fc\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u958b\u304f
– SharePoint Online \u30b5\u30a4\u30c8\u307e\u305f\u306f OneDrive for Business \u306e\u30e9\u30d9\u30eb\u4ed8\u304d\u30d5\u30a1\u30a4\u30eb\u3078\u306e\u30a2\u30af\u30bb\u30b9
– Microsoft 365 \u30a2\u30d7\u30ea (Word\u3001Excel\u3001PowerPoint\u3001OneNote \u306a\u3069) \u3067\u30d5\u30a1\u30a4\u30eb\u3084\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u958b\u304f
– Microsoft Fabric \u3068 Power BI \u3067\u306e\u30e9\u30d9\u30eb\u4ed8\u3051\u3055\u308c\u305f\u6210\u679c\u7269\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3068\u30a8\u30af\u30b9\u30dd\u30fc\u30c8
– Microsoft Copilot (Microsoft 365) \u3092\u4f7f\u7528\u3057\u3066\u30e9\u30d9\u30eb\u4ed8\u304d\u30d5\u30a1\u30a4\u30eb\u3092\u53c2\u7167\u307e\u305f\u306f\u30a2\u30af\u30bb\u30b9\u3059\u308b<\/p>\n

\u6700\u7d42\u30b9\u30c6\u30fc\u30bf\u30b9: \u9577\u671f\u9593\u306e\u76e3\u8996\u306e\u7d50\u679c\u3001\u554f\u984c\u304c\u89e3\u6c7a\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u60c5\u5831\u4fdd\u8b77\u30e9\u30d9\u30eb\u3092\u5229\u7528\u3057\u305f\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u305f\u308a\u3001\u30d5\u30a1\u30a4\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u5185\u90e8\u30c6\u30ec\u30e1\u30c8\u30ea\u30fc\u306b\u3088\u308b\u3068\u3001\u3053\u306e\u554f\u984c\u306f\u4e3b\u306b\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2025 \u5e74 2 \u6708 12 \u65e5\u6c34\u66dc\u65e5\u306e\u5348\u5f8c 11 \u6642 50 \u5206 (UTC)<\/p>\n

\u7d42\u4e86\u6642\u523b: 2025 \u5e74 2 \u6708 13 \u65e5\u6728\u66dc\u65e5\u306e\u5348\u524d 5 \u6642 20 \u5206 (UTC)<\/p>\n

\u66ab\u5b9a\u7684\u306a\u6839\u672c\u539f\u56e0: \u60c5\u5831\u4fdd\u8b77\u30e9\u30d9\u30eb\u3092\u5bb9\u6613\u306b\u3059\u308b\u30c0\u30a6\u30f3\u30b9\u30c8\u30ea\u30fc\u30e0 \u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6700\u8fd1\u306e\u5909\u66f4\u306b\u3088\u308a\u3001\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u51e6\u7406\u306e\u4e0d\u5747\u8861\u304c\u767a\u751f\u3057\u3001\u5f71\u97ff\u304c\u767a\u751f\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u6700\u8fd1\u306e\u5909\u66f4\u306b\u3088\u308a\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u306e\u4e0d\u5747\u8861\u304c\u751f\u3058\u305f\u7406\u7531\u306b\u3064\u3044\u3066\u306f\u3001\u3055\u3089\u306b\u8abf\u67fb\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30c6\u30b9\u30c8\u3068\u691c\u8a3c\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3053\u306e\u5f71\u97ff\u304c\u691c\u51fa\u3055\u308c\u306a\u304b\u3063\u305f\u7406\u7531\u306b\u3064\u3044\u3066\u3082\u8abf\u67fb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u4e8b\u5f8c\u30ec\u30dd\u30fc\u30c8\u306e\u4e88\u5099\u7248\u306f2\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u3001\u6700\u7d42\u7684\u306a\u4e8b\u5f8c\u5831\u544a\u66f8\u306f5\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u63d0\u51fa\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MO1004518 | Microsoft 365 suite | Some users may be unable to use features or access files which leverage Micr […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9938","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=9938"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9938\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=9938"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=9938"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=9938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}